Your laptop
is covered by a multi-year warranty and a multi-year ADP agreement both provided by the
manufacturer and subject to their terms and conditions. This warranty and ADP coverage should be honored by any of the manufacturer's
authorized service providers.
In order to verify your coverage go to the appropriate manufacturers support page and follow the instructions:
Your warranty and ADP agreements are not provided by Rose-Hulman and are between you and the manufacturer.
Rose-Hulman is an authorized service provider for the manufacturer and will repair your device subject to the manufacturer's terms and conditions. You are not required to have your device serviced by Rose-Hulman but to keep the warranty and ADP in effect it must be serviced by a manufacturer authorized service provider.
Rose-Hulman will only service your device while you are an active student. Once you are no longer considered an active student you will need to find a manufacturer authorized service provider for repairs.
If you are still an active student beyond your warranty and ADP coverage, Rose-Hulman will make a “best effort” to provide repairs to your device. This is subject to parts availability and will not include repairs for events that would have been covered under ADP.
Some vendors specify only one ADP claim in a 12-month period. If you have a claim on October 1st, you will not be allowed another ADP claim until October 1st of the next year. If your device is not eligible for an ADP repair, you will be responsible for the total cost of repair. You are encouraged to examine and understand the ADP terms for your specific device by visiting the manufacturer's website.