PURPOSE:
To help users delete and re-add their Outlook profile in the event they are having problemsAPPLIES TO:
Windowsprerequisites:
Network credentialsDeleting and Re-adding your Outlook Profile
Many small Outlook problems can be fixed by removing and re-adding the Outlook profile. This does not remove Outlook from the computer. It simply removes your email account from Outlook and then re-adds the email account. In order to complete the re-add successfully, you will need to know your current email address and email password. You will be prompted to enter both of these when re-adding your account.To remove and re-add your Outlook profile:
- For Windows 7, Click the Start Button. Then click Control Panel. For Windows 10: In the Search the web and Windows, type Control Panel. Cortana will perform a search. Click on the Control Panel Desktop App when the search is completed.
- Click User Accounts. (If you do not see User Accounts as an option, change the View By to Category instead of Large Icons or Small Icons)
- Click Mail (32-bit) or (Microsoft Outlook 2016).
- Click Show Profiles.
- Highlight the Outlook profile you would like to remove. (It is most likely named Outlook) Then click Remove.
- To re-add your profile, click the Add button. (If you have closed the profiles screen, follow steps 1-4 to navigate back to Show Profiles)
- Type in a name for the new profile and click OK.
- Type in your name, email address and your email password twice. Then click Next.
- The account will go through a set-up process. When it has completed, click Finish.
- Open Outlook and allow it to set-up and download email.
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(KA-01194) How do I add an email account to outlook?More help:
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